711 or 800-253-0191

A person who is deaf, hard-of-hearing, deaf-blind, or speech-disabled uses a TTY to type his/her conversation to a Communications Assistant (CA), who then reads the typed conversation to a hearing person. The CA relays the hearing person's spoken words by typing them back to the TTY user.


  • Dial the TTY number, 711 or 1-800-253-0191.


  • Vermont Relay will answer with "8234" (for CA identification), "F" or "M" (for CA gender)
    and "NUMBER CALLING PLS GA." ("GA" denotes "go ahead.")


  • Type in the area code and telephone number you wish to call and then type "GA."


  • The CA will dial the number and relay the conversation to and from your TTY.
    Type in "GA" at the end of each message.

Do you need more information, or have a question or suggestion about our relay service?  Let us know! 


7-1-1 or 800-253-0191

Enhanced turbo code (eTurbo) provides relay users new speed and convenience in connecting and conducting calls with special equipment through programmed dialing preferences. Sprint Relay is the first relay provider to partner with Ultratec in offering the service with E-turbo-enabled TTY devices.

Computer (ASCII) Call Processing

7-1-1 or 800-253-0191

Computer users can also access Vermont Relay directly by setting their communications software to the following protocols at speeds ranging from 300 to 2400 baud: (Note: It may be helpful to set the "time out" to 100 seconds.)

  •  8 Bits 

  • No Parity 

  • 1 Stop Bit 

  • Full Duplex


When calling at a rate of 300 baud or below, follow the above settings, using Half Duplex.

ASCII Split Screen

7-1-1 or 800-253-0191

ASCII split screen is designed to allow high speed ASCII computer users and relay operators to type and communicate more clearly and quickly. Typed text by both the caller and the operator appears on a split screen window on the computer screen. ASCII users can interrupt the operator if needed and vice versa.

TeleBraille Service for Deaf-Blind

7-1-1 or 800-253-0191

Deaf users with vision loss (known as deaf-blind) often use special TTYs equipped with telebraille. Dialing Vermont Relay's toll-free number, 1-800-877-8973, allows telebraille users to reach Communication Assistants (CAs) who are familiar with deaf-blind users and trained to provide effective solutions to your calling needs.

Michelle Vicino 

Vermont Relay Service 

200 Corporate Place

Suite 200

Rocky Hill, CT


860-986-7234 (Voicemail) 
860-899-1097 (Videophone) 
913-523-0802 (Fax)

© 2020

Vermont Telecommunications Relay Service is provided by Sprint

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.