Specially trained relay operators serve as the speech-disabled user's voice and repeat his/her responses to the called party. Relay speech-to-speech (STS) operator training helps speech-disabled users to be heard and understood. There may be instances where an STS user will be asked to repeat his/her message to ensure that it is conveyed correctly.

STS Flyer

Do you need more information, or have a question or suggestion about our relay service?  Let us know! 


In order to speed up the set-up of the call, Vermont Relay now offers STS email set-up. My Email Set Up feature allows STS users to go online and type information including:

  • Your name, phone number and email address

  • Your username & password

  • Name of person/business and phone number you are calling

  • Preferred announcement

  • Instructions to Relay Operator


Then you simply click a button to submit your message to Vermont Relay STS at least TWO HOURS before the call.

Click here to file a complaint online
Click here to file a complaint online
Click here to file a complaint online
Click here to file a complaint online
Click here to file a complaint online
Click here to file a complaint online

Click to read My Email Set Up instructions



A dedicated customer support for STS users. This new support for STS is standing by to assist STS users or organizations serving STS users with basic information about STS, filling out customer profiles, and other Vermont Relay features designed to support STS customers and their callers.


The NEW STS customer service number is 877-787-1989 and hours of operation are 24 hours a day, 7 days a week.


(Please note that while some providers are charging their States a per-minute rate for this service, Vermont Relay is bringing this to you for free with no per-minute charge.)




Video Assisted Speech-to-Speech: VA-STS provides a STS operator with visual communication cues from the STS caller via a one-way video conference connection. These cues may include lip reading, spelling in the air, facial expressions, and other physical movements.  



No more missed calls because someone doesn’t know when and where to reach you! Registering your contact information is an easy way to inform people who call you about when and where to reach you.



               Click to download STS Profile Form PDF



To register contact locations, phone numbers, and the days and hours you can be reached at each location, click here to download the profile form (PDF) or call STS Customer Service (877-787-1989) and choose a password that you can give to individuals who call you. You can register home, work, and weekend getaway contact information. Those who want to call you just dial the Vermont Relay STS number (877-253-0446) and give the relay operator your name and password. The relay operator will look up your contact information and hours of availability and connect the call.



Michelle Vicino 

Vermont Relay Service 

200 Corporate Place

Suite 200

Rocky Hill, CT


860-986-7234 (Voicemail) 
860-899-1097 (Videophone) 
913-523-0802 (Fax)

© 2020

Vermont Telecommunications Relay Service is provided by Sprint

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.