Before you schedule the event:

Relay Conference Captioning (RCC) is available:

- Monday through Friday: 8:00 AM to 6:00 PM

The minimum system requirements:

  • Internet Explorer, Chrome, Firefox, or Safari, with cookies and JavaScript enabled

  • Microsoft Windows 10 or newer, or OS X

  • A high-speed Internet connection is required

How to cancel a schedule call:

We understand that cancellations or event changes may occur. We can only support a limited number of calls per day and each hour. When the event calendar is full, other RCC call requestors must be turned away. Cancellations or event changes must be received within 24 hours of an event. Please e-mail us at and let us know of the change.

  • Make an appointment at least 48 hours (two working days) in advance to guarantee the service

  • Go to or click the Book an Event button (see above right). 


  • Fill out required information on the online form, including (1):

    • Name and contact information

    • Check both to verify your agreement and hearing loss 

  • Fill out your event information such as (2):​

    • Teleconference phone number and access code

    • Web Conference URL (optional)

    • Name of event or subject matter

    • Date and time of event

  • Choose Transcript Options (3):

    • Retain a copy of the transcript on a server, or 

    • Destroy a transcript after an event to protect your confidentiality

  • Choose Participant Options (4):

    • Choose to allow participants to view a transcript only,

    • Both view and save, or 

    • Not to view or save a transcript

  • An e-mail confirmation is sent within one business day including an URL link that will link to the RCC site on a scheduled date.

Michelle Vicino 

Vermont Relay Service 

200 Corporate Place

Suite 200

Rocky Hill, CT


860-986-7234 (Voicemail) 
860-899-1097 (Videophone) 
913-523-0802 (Fax)

© 2020

Vermont Telecommunications Relay Service is provided by Sprint

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.