Michelle Vicino 

Vermont Relay Service 

200 Corporate Place

Suite 200

Rocky Hill, CT

06067

860-986-7234 (Voicemail) 
860-899-1097 (Videophone) 
913-523-0802 (Fax)

© 2020

Vermont Telecommunications Relay Service is provided by Sprint

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.

RCC TECHNICAL SUPPORT

Technical support is limited to the functions of Relay Conference Captioning and is not designed to assist participants with issues related to their computer, Internet connection, conference calling provider, etc.​

SCHEDULING DEPARTMENT
  • Office:  833-250-2784 

  • Support E-mail: RCC@sprint.com 

  • Fax: 877-877-3291

 

TECHNICAL DEPARTMENT

Technical support is limited to the functions of Relay Conference Captioning and is not designed to assist participants with issues related to their computer, Internet connection, conference calling provider, etc.​

 

24-HOUR EMERGENCY SUPPORT
  • 833-250-2784
    Please limit calls to 24-hour emergency number to "on-air" or "during live event" problems or issues. 

HOURS OF OPERATION
  • Scheduling or Technical Department
    is available 24 hours a day/7 days a week.
     

  • Relay Conference Captioning service
    is available from 8:00 AM to 6:00 PM local time.

TECHNICAL REQUIREMENT
  • RCC service is optimized for Internet Explorer, Chrome, Firefox, or Safari, with cookies and JavaScript enabled. A high-speed internet connection is required.