The VTRS provides outreach services to the deaf and hard of hearing - and anyone they need to call - in Vermont. The Account Manager travels the state, making presentations and distributing information. Workshops and training sessions are conducted for those who can hear to educate them about how to use and accept relay calls. 

The Account Manager also assists deaf, hard-of-hearing and speech-disabled Vermonters with updates and responses to questions concerning relay service in Vermont. 

If you are interested in receiving more information or scheduling a presentation please contact us. 


Michelle Vicino
Vermont Relay Service

200 Corporate Place, Suite 200

Rocky Hill, CT 06067




860-899-1097 (Videophone) 
860-986-7234 (Voicemail only)

913-532-0802 (Fax)




To request a presentation or workshop, please fill out your information below.


Michelle Vicino 

Vermont Relay Service 

200 Corporate Place

Suite 200

Rocky Hill, CT


860-986-7234 (Voicemail) 
860-899-1097 (Videophone) 
913-523-0802 (Fax)

© 2020

Vermont Telecommunications Relay Service is provided by Sprint

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.