Michelle Vicino 

Vermont Relay Service 

200 Corporate Place

Suite 200

Rocky Hill, CT

06067

860-986-7234 (Voicemail) 
860-899-1097 (Videophone) 
913-523-0802 (Fax)

© 2019

Vermont Telecommunications Relay Service is provided by Sprint

HOW TO GET A CAPTEL?

Below are three options to get a CapTel phone.

REQUEST A FREE CAPTEL PHONE THROUGH THE VTEDP

CapTel Customer Service

888-269-7477 

The Vermont Equipment Distribution Program (VTEDP) is funded by the state of Vermont to help income-eligible Vermonters who have trouble using a telephone and need adaptive equipment. The equipment is not owned by the individual requesting it.

 

To qualify, applicants must provide proof that they have a disability requiring a CapTel phone to use the captioned telephone service, and income that is below the federal poverty guidelines for their household size. The VTEDP will purchase up to $750 of equipment for qualified individuals.

 

You may go to the VTEDP website for more information at www.vtedp.org

 

EDP Application Form

EDP Income Guidelines

THIRD PARTY CERTIFICATE

Per recent FCC regulations, individuals with hearing loss may receive an Internet-based CapTel phone free of charge if they complete and submit a Third Party Certification of Eligibility.The Third-Party Certification must be signed by a hearing health professional who confirms that the person applying has a hearing loss and would benefit from IP-based Captioned Telephone Service in order to communicate effectively over the phone.

 

NOTE: Third Party Certification only applies to CapTel 840i only.

 

  • Download & print the Third Party Certification Form

 

 

 

 

 

 

  • Have the form signed & dated by a hearing professional such as an audiologist or specialized doctor

 

 

PURCHASE A CAPTEL PHONE

If you are not qualified to get a free CapTel or you don't have a signature on your 3rd Party Certification, you can purchase at a specially-reduced price directly through WCI. 

 

Click here to order.