What is a Customer Profile?
A Customer Profile saves the caller's preferences, which range from their preferred long distance provider to favorite method of communication. It also stores your most frequently dialed numbers. Below are all the details that the profile includes:
Provides information to the relay operator of up to three special requests on how the call should be handled. You can request a specific gender (male or female) for your Communications Assistant, or that the operator not announce relay. You can also specify whether you want the operator to make a special announcement when the other party answers the phone.
Up to 10 frequently dialed (FD) numbers:
Allows you to give the operator a name and a phone number to be saved on your database. The next time you call someone who is on your list, you can type "FD" and then the name of the party you wish to call without giving the operator the number again.
Vermont Relay can permanently establish your call type as a TTY, VCO, HCO, ASCII or deaf-blind user. This is called "branding." To identify your phone number as one of these call types, call 1-800-676-3777 and the operator will brand your home telephone number. This will not work on PBX systems (usually in a business or hospital). If you have a PBX system, please call the correct Vermont Relay number for your call type instead of 711 (as it will not work), i.e., VCO users should dial the dedicated VCO number: 1-877-826-6977. This will ensure your call is answered as VCO call.
Allows callers to prevent their phone numbers from showing on other people's caller ID.
Allows callers to restrict any type of call from being made such as long distance or international relay calls.
To set up your profile:
You can set up your Customer Database Profile by contacting Vermont Relay Service Customer Service at 866-931-9028. Representatives will take your request and can set up your profile while you are on the phone.
Or you can have a form mailed to you to fill out.
Or you can click here to download the form to fill out.
Send the completed form to:
Vermont Relay Customer Service P.O. Box 29230
Shawnee Mission, KS 66201-9230
Or fax the form to 1-877-877-3291
You can also fill out the form online.
Click here to go online
For more information or need assistance, contact:
Vermont Relay Customer Service:
- 866-931-9028 (TTY/Voice)