What is a Customer Profile?

A Customer Profile saves the caller's preferences, which range from their preferred long distance provider to favorite method of communication. It also stores your most frequently dialed numbers. Below are all the details that the profile includes:

Customer notes:

Provides information to the relay operator of up to three special requests on how the call should be handled. You can request a specific gender (male or female) for your Communications Assistant, or that the operator not announce relay. You can also specify whether you want the operator to make a special announcement when the other party answers the phone.


Up to 10 frequently dialed (FD) numbers:

Allows you to give the operator a name and a phone number to be saved on your database. The next time you call someone who is on your list, you can type "FD" and then the name of the party you wish to call without giving the operator the number again.



Vermont Relay can permanently establish your call type as a TTY, VCO, HCO, ASCII or deaf-blind user. This is called "branding." To identify your phone number as one of these call types, call 1-800-676-3777 and the operator will brand your home telephone number. This will not work on PBX systems (usually in a business or hospital). If you have a PBX system, please call the correct Vermont Relay number for your call type instead of 711 (as it will not work), i.e., VCO users should dial the dedicated VCO number: 1-877-826-6977. This will ensure your call is answered as VCO call.


Call block:

Allows callers to prevent their phone numbers from showing on other people's caller ID.


Outdial restrictions:

Allows callers to restrict any type of call from being made such as long distance or international relay calls.


To set up your profile:


  1. You can set up your Customer Database Profile by contacting Vermont Relay Service Customer Service at 866-931-9028. Representatives will take your request and can set up your profile while you are on the phone.

  2. Or you can have a form mailed to you to fill out.

  3. Or you can click here to download the form to fill out.

  4. Send the completed form to:
    Vermont Relay Customer Service P.O. Box 29230
    Shawnee Mission, KS 66201-9230

  5. Or fax the form to 1-877-877-3291

  6. You can also fill out the form online.

            Click here to go online 

For more information or need assistance, contact:

  • Vermont Relay Customer Service:
    - 866-931-9028 (TTY/Voice)

VT Customer Profile Form

VT Customer Profile Form for Speech-Disabled


Michelle Vicino 

Vermont Relay Service 

200 Corporate Place

Suite 200

Rocky Hill, CT


860-986-7234 (Voicemail) 
860-899-1097 (Videophone) 
913-523-0802 (Fax)

© 2020

Vermont Telecommunications Relay Service is provided by Sprint

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.