WHAT IS VERMONT RELAY?
TTY (Text Telephone)
The Vermont Telecommunications Relay Service (Vermont Relay) is a free service for all Vermonters, connecting individuals who are deaf, deaf-blind, hard-of-hearing, or have a speech disability with users of standard telephones. Whether calling on a standard telephone or a text telephone (TTY, a special phone with a typewriter-style keyboard), relay makes communication simple, 24 hours a day, 365 days a year.
Using the Vermont Relay is easy. Either the hearing or the deaf person dials 711 to reach a specially trained operator known as a communications assistant (CA). The CA acts as an impartial, two-way "relay" in the conversation, reading messages typed on the TTY to the hearing person while typing responses on the TTY back to the deaf caller.
Relay users no longer need to memorize toll-free numbers to make a relay call. Simply dial 7-1-1 to connect with the state relay provider. Confidentiality for relay users and CA's is assured by Federal Communications Commission (FCC) ruling.
Using relay is easy and offers access to the world for Vermonters with hearing loss who are seeking two-way telecommunication. Friends, family, business associates and services are just a phone call way. Make your connection...
LIST OF RELAY NUMBERS
711 or 800-253-0191
711 or 800-253-0195
Voice Carry-Over (VCO)
711 or 877-253-8260
711 or 877-253-8260
Hearing Carry-Over (HCO)
711 or 800-253-0191
Spanish to English
711 or 877-253-7244
Spanish to Spanish
711 or 877-253-5424
Q & A
How do I make or receive a relay call?
The hearing disabled person dials a relay operator and types a number for a VT resident or business. The relay operator then calls that number and announces "This is the Vermont Relay Service. Have you received a relay call before?" If the called party answers yes, then the call proceeds. If the answer is no, then the operator will explain that the other person is hearing disabled and is using a Text Telephone (TTY) to type to the operator, and the operator is relaying the call as read. The operator will then proceed to relay the message from both sides.
What devices do I need to be able to place a relay call?
The most common device used by a hearing person is a standard telephone. For a deaf, hard of hearing or speech impaired individual, the most commonly used device is a TTY (text telephone device). However, the equipment you need may vary depending upon the type of relay service you use. A voice-carryover (VCO) phone may also be an option. For more information on how to obtain a device in your area that meets your specific needs, call Relay Customer Service at 1-800-676-3777. In some cases, it may be available at little or no cost to you via the Equipment Distribution Program.
How much does relay cost?
There is no charge for using Vermont Relay within your local calling area. Long-distance call rates are determined by your carrier of choice (your long distance telephone provider). When you place intrastate, interstate, or international calls, Vermont Relay can give you a number of billing options. Please notify the relay operator of your preferred billing option: collect, third party, local exchange carrier (LEC) calling card, other long distance calling card, or prepaid phone card.
Will my calls be confidential?
All relay calls are strictly confidential. Federal law requires strict confidentiality on the part of Communications Assistants (CAs). Therefore, no part of the conversation that takes place between 2 callers is revealed or stored in written or verbal form.
How do I set up my Customer Database Profile?
You have several options for setting up your profile. You can call customer service and set it up over the phone; you can have them mail you a form that you can fill out and mail or fax back; you can also fill out a form online. For more information on the Customer Database Profile, go to the Customer Profile page.