Due to unexpected higher call volumes, please stay on the line for the next available communications assistant. Do not hang up and call back.  This will result in longer wait times.


Se encuentra un aumento de llamadas en este momento. Por favor espera en línea para un operador disponible. No se cuelgue para devolver la llamada porque resultará en tiempos de espera más largos. 


Educational videos are available to learn more about Vermont Relay Service.

The CapTel phone is now available for $75 for those who do not qualify to receive the phone for free under the Equipment Distribution Program.


The Vermont Equipment Distribution Program provides free TTYs and other adaptive equipment to Vermonters with disabilities who require special equipment to use the telephone.

Dial 7-1-1
Hearing Carry-Over
Hearing Carry-Over
Captioned Telephone
Spanish Relay


Do you need more information, or have a question or suggestion about our relay service?  Let us know! 



This new service allows a STS user with access to a video device to communicate using a specially trained STS Communication Assistant.  Read more…

Enhanced 711

making is easier for customers who use Spanish or STS to use 7-1-1.  When Vermont Relay users register a Customer Profile, their calls will automatically be routed to a CA with the skills requested. 

Spanish-to-English Translation Now Available

Spanish speaking relay users can type/speak in their preferred language  Read more…

Dedicated Number
for Vermont Relay Customer Service

Effective January 1, 2015, Vermont Relay will offer a dedicated toll-free Vermont Relay Customer Service phone number 866-931-9028.

Michelle Vicino 

Vermont Relay Service 

200 Corporate Place

Suite 200

Rocky Hill, CT


860-986-7234 (Voicemail) 
860-899-1097 (Videophone) 
913-523-0802 (Fax)

© 2020

Vermont Telecommunications Relay Service is provided by Sprint

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.